Privacy Policy

1. Who We Are

OnTime.lk Travel ("we", "us", "our") is a private tour and transfer operator based in Sri Lanka. We operate the website ontime.lk and communicate with guests via WhatsApp (+94 71 311 3119) and email (ontime.lk@gmail.com).

2. Information We Collect

We collect personal information only when you voluntarily provide it, including:

• Name, email address, WhatsApp number and travel dates submitted via our inquiry or booking forms.
• Messages and preferences shared through WhatsApp or email correspondence.
• Anonymised usage data collected automatically by Google Analytics (page views, device type, location).
• reCAPTCHA v3 tokens (processed by Google to detect spam).

3. How We Use Your Information

We use the information you provide solely to:

• Respond to tour and transfer inquiries.
• Confirm and manage your booking.
• Send booking confirmations and relevant journey information.
• Improve our website and services.

We do not sell, rent or share your personal data with any third party for marketing purposes.

4. Data Retention

We retain inquiry and booking records for up to 24 months for operational purposes. You may request deletion of your data at any time by emailing ontime.lk@gmail.com.

5. Cookies & Third-Party Services

This website uses:

• Google Fonts — for typography (Google may log font requests).
• Google reCAPTCHA v3 — to protect forms from spam. Google's Privacy Policy applies.
• Google Analytics — anonymised traffic analysis. No personally identifiable data is sent.
• Google Maps (links) — map route links open in Google Maps; Google's Privacy Policy applies.

6. Photographic Content

Photographs displayed on this website include images sourced from licensed stock providers and images shared by guests with consent. Where required, photographs are credited to the original photographer or stock provider. If you believe an image on this site infringes your copyright, please contact us immediately at ontime.lk@gmail.com and we will address it promptly.

OnTime.lk Travel does not claim ownership of third-party images. All photographic copyrights remain with their respective owners.

7. Your Rights

You have the right to: access the personal data we hold about you; request correction or deletion; object to processing. Contact us at ontime.lk@gmail.com to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the latest revision. Continued use of our website constitutes acceptance of the updated policy.

9. Contact

For any privacy-related query, contact us at:
📧 ontime.lk@gmail.com
💬 WhatsApp: +94 71 311 3119